• How will timed ticketing work?
• Free general admission entry to the DMA now requires a timed ticket secured in advance in order to maintain a limited capacity. General admission includes viewing the Museum’s collection galleries and most exhibitions.
• If you would like to visit a special exhibition (Free for DMA Members) while you are at the Museum, you may reserve a separate and matching timed special exhibition ticket once you have secured your general admission ticket.

• How often will timed General Admission and special exhibition tickets be released?
• Timed General Admission tickets and special exhibition tickets will typically be released on the third Monday of every month for the upcoming month.
• Please reserve yours in advance, online.
• Tickets may be presented in printed form or on a mobile device.

• What safety and sanitation measures will you have in place for visitors?
• To ensure the safety of our staff and visitors, the DMA has instated a range of new health and sanitation guidelines and protocols, including:
• A thorough cleaning and sanitization of all public spaces, particularly high-touch areas (for example, bathrooms, elevators, door handles, railings), is performed multiple times per day. Anti-microbial tape has been added to high touch surfaces including but not limited to, building entry/exit door handles, restroom door and flush handles, elevator buttons (where practical) and other surfaces as appropriate. The Museum also brings in a significant amount of outside air. We use high-efficiency particulate air (HEPA) filters for both our pre-filters and main filters throughout the facility.
• In accordance with Dallas County regulations, all Visitors aged 10+ and employees are required to wear face masks while visiting the Museum. The DMA will provide face masks to Visitors without one. Refusal to wear a face mask will result in denial of entry to the Museum.
• Visitors aged 10+ will be required to scan their temperature. Visitors with temperatures over 100.4 degrees will be asked to submit to additional temperature scans and may be denied entry if subsequent scans do not meet entry criteria. Hand scanners are available to accommodate accessibility.
• Due to the rising number of COVID-19 cases in North Texas and with the health and well-being of your families in mind, the DMA has made the decision to cancel all in-person family classes through the end of the year.
• Visitor entry to the Museum is limited to the north entrance to control traffic flow. Visitors may depart the Museum from any of the building entries.
• To help limit crowds and enforce social distancing guidelines, Visitors are required to reserve free general admission tickets online prior to arrival.
• Visitors not from the same household should remain at least six feet from other Visitors at all times.
• Walk-up ticket requests may be accommodated on a case-by-case basis.
• Hand sanitizing stations have been placed throughout the Museum, including at the entrance, where Visitors are required to sanitize their hands upon entry to the Museum.
• Plexiglas barriers have been installed at Visitor Services Desks.
• When inside the Museum, the use of stairs is recommended where feasible.
• Elevators have limited capacity based on square footage. Riders must maintain social distance
• Limited seating is available inside the galleries an is cleaned and sanitized frequently.
• The DMA requires cashless transactions. Contactless payment for all transactions has been implemented.

• How can I know it will be safe to visit?
• The health and safety of our staff, visitors, and community is the DMA’s first priority. We have been working to develop new procedures and protocols that will allow us to reopen our doors while adhering to state, federal, and industry guidelines. With these measures in place, our goal is to provide a safe and welcoming experience for all who wish to return to the Museum. Of course, visiting any public space is a personal decision that must be made with an individual’s own health and comfort level in mind, but we look forward to welcoming visitors back inside our galleries as soon as they feel ready to do so.

• Why are you requiring that visitors wear masks?
• In accordance with CDC recommendations, we are requiring all Museum staff and visitors to wear masks or face coverings while visiting the Museum. If you do not have one, the Museum will provide you with one upon arrival. This is one of many measures we are instating to protect the health and safety of our staff and patrons, and we hope for your cooperation. In addition, we encourage everyone to continue washing their hands and use sanitizer where soap and water are not available, and to maintain appropriate social distance from other patrons and staff while in the Museum. We also ask staff and visitors to remain at home if they are showing any symptoms of COVID-19.

• Will you be providing hand sanitizing stations? How many/where?
• Yes, hand sanitizing stations will be provideYes, hand sanitizing stations will be provided throughout the Museum. Visitors will be requested to use hand sanitizer upon entry to the Museum and before and after touching frequently touched surfaces (for example, elevators, door handles, and railings).

• How frequently are you cleaning the museum? What about high trafficked spaces? What about elevators/door handles?
• A thorough cleaning and sanitization of all public and back-of-house spaces will be performed daily. Restrooms will be cleaned three times a day and high touch areas (elevators, door handles, railings) will be cleaned four times per hour.

• Will Museum hours differ?
• Yes. The DMA will be operating with reduced hours initially to accommodate necessary sanitation protocols. Starting October 1, the Museum will be open to the public on Thursdays and Friday from 2pm to 8pm and Saturday through Sunday from 11am to 5pm. The Museum will be closed Monday through Wednesday.
• Beginning March 17, the Museum will be open Wednesday through Friday from 11:00 a.m. to 5:00 p.m., Saturdays from 11:00 a.m. to 7:00 p.m., and Sundays from 11:00 a.m. to 5:00 p.m.

Specific Policies

• Do you have contactless payment?
• Yes. And no cash transactions will be accepted.

• Are you enforcing that visitors wear masks?
• In accordance with CDC recommendations, we require all Museum staff and Visitors to wear masks or face coverings while visiting the Museum. We ask for your cooperation so we can help ensure the health and safety of everyone that enters our building. If you do not have your own mask or face covering, we are happy to provide one for you. Visitors who refuse to wear a mask will be denied entry to the Museum.

• How will you enforce social distancing in the galleries and interior spaces?
• The Museum has instituted a number of protocols to ensure visitors and staff can follow social distancing guidelines, including timed ticketing, capping the number of visitors on-site at any one time and within each gallery space, and installing signage and visual reminders throughout the Museum. We strongly encourage all visitors to abide by the CDC recommendations for the the safety and well-being of all.

• Other institutions are not operating their shops currently, why are you?
• The number of people, inclusive of staff, allowed in the DMA Store at one time is limited to 10, and hand sanitizing stations are available. Contactless payment is required.

• Other institutions are not operating their food service currently, why are you?
• The Museum cafes are not resuming normal operations. The DMA Cafe will begin offering limited to-go food items and seating options for dining starting on November 12, 2020.

• Will coat and bag check still be offered?
• No, not currently. Backpacks, briefcases, luggage, and other oversized items are prohibited in the building.

Programming

• Why are you not offering tours of the museum? How can I learn more about the works on view during my visit?
• To adhere to social distancing guidelines, we are currently not offering tours. We will begin to re-implement them as gathering and social distancing guidelines ease. We invite you to explore our digital resources at virtual.dma.org, including virtual tours, behind-the-scenes videos, the Uncrated blog, online access to the complete collection, and additional resources for more context on the art on view.

• Is the Center for Creative Connections open? What activities are available for my children?
• The Center for Creative Connections gallery is open, and it is where you can visit the My | grations exhibition. However, due to their tactile nature, activities and interactives will be unavailable until further notice. While we work on devising safe, accessible ways for our younger visitors to get hands-on at C3, we will continue to provide art-making activities through our #DMAatHome online offerings, which you can access by visiting virtual.dma.org, signing up for the weekly e-newsletter Museum Mondays, and connecting with the DMA on Instagram, Twitter, and Facebook.