• How will timed ticketing work?
• While General Admission to the DMA will remain free, to maintain a 25% capacity, a timed General Admission ticket must be obtained online in advance of your visit. Once you have secured your General Admission ticket, you will have the opportunity to add a matching timed ticket to any ticketed special exhibitions (Free for DMA Members).

• How often will timed General Admission and special exhibition tickets be released?
• Timed General Admission tickets and special exhibition tickets will be released on the third Monday of every month for the upcoming month.
• Please reserve yours in advance, online.
• A very limited number of tickets are available onsite on a first-come, first-served basis.
• Tickets may be presented in printed form or on a mobile device.

• What safety and sanitation measures will you have in place for visitors?
• To ensure the safety of our staff and visitors, the DMA has instated a range of new health and sanitation guidelines and protocols, including:
• A thorough cleaning and sanitization of all public spaces, particularly high-touch areas (e.g. bathrooms, elevators, door handles, railings), will be performed multiple times per day.
• In accordance with Dallas County regulations, all employees will be required to wear face masks while visiting the Museum. We are asking that all visitors wear face masks for their own health and that of our other visitors and employees.
• Visitor entrance to the Museum will be limited to the North entrance to control traffic flow. Visitors may depart the Museum from any of the building entries.
• To help limit crowds and enforce social distancing guidelines, visitors will be required to reserve timed General Admission tickets online prior to arrival.
• The availability of walk up ticket requests will be limited but may be accommodated on a case-by-case basis.
• Hand sanitizing stations will be placed throughout the Museum.
• Plexi-glass barriers will be installed at Guest Services desks.
• When inside the Museum, the use of stairs will be suggested.
• Elevators will have limited capacity based on square footage.
• Limited seating will be available inside the galleries and will be cleaned frequently.
• The DMA will require cashless transactions. The Museum store and Sodexo will be touchless, Guest Services will require the passing of a credit card for refund transactions.

• How can I know it will be safe to visit?
• The health and safety of our staff, visitors, and community is the DMA’s first priority. We have been working to develop new procedures and protocols that will allow us to reopen our doors while adhering to state, federal, and industry guidelines. With these measures in place, our goal is to provide a safe and welcoming experience for all who wish to return to the Museum. Of course, visiting any public space is a personal decision that must be made with an individual’s own health and comfort level in mind, but we look forward to welcoming visitors back inside our galleries as soon as they feel ready to do so.

• Why are you requiring that visitors wear masks?
• In accordance with CDC recommendations and Dallas County regulations, we are requiring all Museum staff and visitors to wear masks or face coverings while visiting the Museum. If you do not have one, the Museum will provide you with one upon arrival. This is one of many measures we are instating to protect the health and safety of our staff and patrons, and we hope for your cooperation. In addition, we encourage everyone to continue washing their hands and use sanitizer where soap and water are not available, and to maintain appropriate social distance from other patrons and staff while in the Museum. We also ask staff and visitors to remain at home if they are showing any symptoms of COVID-19.

• Will you be providing hand sanitizing stations? How many/where?
• Yes, hand sanitizing stations will be provided throughout the Museum.

• How frequently are you cleaning the museum? What about high trafficked spaces? What about elevators/door handles?
• A thorough cleaning and sanitization of all public and back-of-house spaces will be performed daily. Restrooms will be cleaned three times a day and high touch areas (elevators, door handles, railings) will be cleaned four times per hour.

• Will Museum hours differ?
• Yes. The DMA will be operating with reduced hours initially to accommodate necessary sanitation protocols. Starting October 1, the Museum will be open to the public on Thursdays and Friday from 2pm to 8pm and Saturday through Sunday from 11am to 5pm. The Museum will be closed Monday through Wednesday.

• How will the exhibition schedule change?
• The dates have been extended for all exhibitions that will be on view when we re-open. The fall exhibition Cubism in Color: The Still Lifes of Juan Gris has been postponed. Rethinking the Myth of the American West has been cancelled.

• Will all the collection galleries be open?
• The Keir Collection of Islamic Art on the concourse and all the collection galleries on Levels 2, 3, and 4 will be open with the exception on Level 3 of the Reves Collection and the adjacent Decorative Arts and Design area. The Conservation Gallery will remain closed.

Specific Policies

• Do you have contactless payment?
• Yes. And no cash transactions will be accepted.

• Are you enforcing that visitors wear masks?
• In accordance with CDC recommendations and Dallas County regulations, we are requiring all Museum staff and visitors to wear masks or face coverings while visiting the Museum. We ask for your cooperation so we can help ensure the health and safety of everyone that enters our building. If you do not have your own mask, we are happy to provide one for you.

• How will you enforce social distancing in the galleries and interior spaces?
• The Museum has instituted a number of protocols to ensure visitors and staff can follow social distancing guidelines, including timed ticketing, capping the number of visitors on-site at any one time and within each gallery space, and installing signage and visual reminders throughout the Museum. We strongly encourage all visitors to abide by the CDC recommendations and Dallas County regulations for the safety and well-being of all.

• Other institutions are not operating their shops currently, why are you?
• The number of people, inclusive of staff, allowed in the gift shop at one time will be limited to 6 and there will be hand sanitizing stations available. Contactless payment will be required.

• Other institutions are not operating their food service currently, why are you?
• The Museum cafes are not resuming normal operations. They are limiting services to prepared to go orders only, and on-site dining will not be available.

• Will coat and bag check still be offered?
• No, not currently. Backpacks, briefcases, luggage, and other oversized items are prohibited in the building.

Programming

• Why are you not offering tours of the museum? How can I learn more about the works on view during my visit?
• To adhere to social distancing guidelines, we are currently not offering tours. We will begin to re-implement them as gathering and social distancing guidelines ease. We invite you to explore our digital resources at virtual.dma.org, including virtual tours, behind-the-scenes videos, the Uncrated blog, online access to the complete collection, and additional resources for more context on the art on view.

• Is the Center for Creative Connections open? What activities are available for my children?
• The Center for Creative Connections gallery is open, and it is where you can visit the My | grations exhibition. However, due to their tactile nature, activities and interactives will be unavailable until further notice. While we work on devising safe, accessible ways for our younger visitors to get hands-on at C3, we will continue to provide art-making activities through our #DMAatHome online offerings, which you can access by visiting virtual.dma.org, signing up for the weekly e-newsletter Museum Mondays, and connecting with the DMA on Instagram, Twitter, and Facebook.
• In addition, this summer DMA Education staff will distribute free family-friendly art activity kits to neighborhoods in districts 1, 4, and 5 with bilingual instructions and supplies for a project inspired by the DMA’s collection, and they are designed to be done without the use of technology. The Museum is also converting its Summer Youth Art Workshops into youth art kits inspired by the My| gration exhibition. They will be distributed at all 15 locations the Dallas Public Library will open this summer.